Privacy Policy

Privacy Policy

Introduction

Welcome to https://carpet-shampooing-service-az.storysurge.net (hereafter referred to as “Carpet Shampooing Service AZ,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy details our practices regarding the collection, handling, and disclosure of data in accordance with various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s General Data Protection Law (LGPD)
  • California Consumer Privacy Act (CCPA/CPRA) and Colorado Privacy Act (CPA) of the United States
  • Utah, Connecticut, Virginia, South Africa’s, and other relevant state privacy laws.

Scope

This policy applies to all aspects of our online presence, including but not limited to:

  1. Our official website at https://carpet-shampooing-service-az.storysurge.net
  2. Any mobile applications or services we offer
  3. Interactions between users and our staff via phone, email, or text messages
  4. Links to external platforms on our site (please note that these third-party sites have their own privacy policies).

Processing Activities

This policy covers the following activities:

  1. Using our applications and services as an authorized user.
  2. Visiting any of our websites linked to this Privacy Statement.
  3. Subscribing or unsubscribing from our newsletters, emails, or other communications.
  4. Engaging with us through calls, texts (SMS), or other messaging services.

Personal Data Collection

We collect various categories of personal information:

  1. Account Information: Details required to create and manage your account on our platform.
  2. Payment Information: Credit/debit card details and billing addresses for processing transactions.
  3. Financial Information: Bank account numbers or investment portfolios (if relevant services are offered).
  4. Purchase Information: Items bought, order history, and associated payment methods.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device for personalized experiences.
  6. Location Data: GPS coordinates to provide location-based services (with user consent).
  7. Feedback: Comments, reviews, or survey responses you share with us.
  8. Social Media Information: If you choose to connect our services to your social media accounts.
  9. Product Information: Details about products you view, search for, or purchase on our site.

We collect this data through multiple channels: user inputs (like forms and surveys), tracking interactions on our platforms, automated technologies (cookies and similar tools), and third-party service providers who assist us in gathering and analyzing data.

Cookies

We use cookies to enhance your experience on our website and for analytics purposes:

  1. Strictly Necessary Cookies: These ensure basic functions like login and navigation work correctly.
  2. Preference Cookies: Remember settings you’ve chosen, like language preferences.
  3. Analytics Cookies: Track usage of our sites to improve content and performance.

Users can manage their cookie choices through our Cookie Manager, which provides control over non-essential cookies.

Retention and Deletion

We retain personal data only for as long as reasonably necessary for the purposes described in this policy or required by law:

  1. Legal Obligations: We may need to keep records for tax, legal, or regulatory compliance.
  2. Service Provision: Data is retained to provide services, resolve disputes, and improve our offerings.
  3. User Requests: Information related to customer support inquiries is stored until the issue is resolved.

Once the data’s purpose is fulfilled, we securely delete or anonymize it to protect your privacy.

Security Measures

We have implemented robust security measures to safeguard your personal information:

  1. Encryption: Data is encrypted in transit and at rest using industry-standard protocols.
  2. Access Controls: Only authorized personnel can access sensitive data, and they are bound by confidentiality agreements.
  3. Regular Audits: We conduct periodic security audits and penetration testing to identify and mitigate potential vulnerabilities.
  4. Backup Systems: Regular backups ensure data recovery in case of unforeseen events.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  1. Access: Request access to the personal information we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
  4. Restriction: Limit our processing of your data for specific purposes.
  5. Portability: Receive your personal data in a structured, commonly used format.
  6. Object: Object to the processing of your data under specific conditions.
  7. Non-Discrimination: Be free from unfair treatment based on your exercise of privacy rights.
  8. Appeals/Complaints: File appeals or complaints with our privacy team or relevant regulatory authorities.

To exercise these rights, please contact us using the details provided below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page, and we encourage you to review it periodically.

Contact Information

For any questions, comments, requests for access or correction of data, or unsubscription from communications:

We value your trust in our handling of personal information, and we are committed to maintaining transparency and strong privacy protections.

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